Privacy and Policy
Privacy Policy
Introduction
This Privacy Policy describes how
SINGH SHOE EXPORTS and
its affiliates (collectively "SINGH SHOE EXPORTS, we, our, us")
collect, use, share, protect or otherwise process your information/ personal data through our website https://raxsu.com/
(hereinafter referred to as Platform). Please note that you may be able to browse certain
sections of the Platform without registering with us.We do not offer any product/service under this
Platform outside India and your personal data will primarily be stored and processed in India. By visiting
this Platform, providing your information or availing any product/service offered on the Platform,
you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and
the applicable service/product terms and conditions, and agree to be governed by the laws of India
including but not limited to the laws applicable to data protection and privacy. If you do not agree please do
not use or access our Platform.
Collection-We collect your personal data when you use our Platform, services
or otherwise interact with us
during the course of our relationship.and related information provided from
time to time. Some of the information
that we may collect includes but is not limited to personal data / information
provided to us during
sign-up/registering or using our Platform such as name, date of birth, address,
telephone/mobile number, email
IDand/or any such information shared as proof of identity or address. Some of
the sensitive personal data may be
collected with your consent, such as your bank account or credit or debit card or other payment instrument
information or biometric information such as your facial features or physiological information (in order to
enable use of certain features when opted for, available on the Platform) etc all of the above being in
accordance with applicable law(s) You always have the option to not provide information, by choosing not
to use a particular service or feature on the Platform. We may track your behaviour, preferences, and
other information that you choose to provide on our Platform.
This
information is compiled and analysed on an aggregated basis. We will also
collect your information related to
your transactions on Platform and such third-party business partner platforms.
When such a third-party business
partner collects your personal data directly from you, you will be governed by
their privacy policies. We shall not
be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and
we request you to read their privacy policies prior to disclosing any information. If you receive an email,
a call from a person/association claiming to be SINGH SHOE EXPORTS seeking any personal data
like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide
such information. If you have already revealed such information, report it immediately to an appropriate law
enforcement agency.
Usage- We use personal data to provide the services you request. To the
extent we use your personal data to
market to you, we will provide you the ability to opt-out of such uses. We use
your personal data to assist sellers
and business partners in handling and fulfilling orders; enhancing customer
experience; to resolve disputes;
troubleshoot problems; inform you about online and offline offers, products,
services, and updates; customise your
experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and
conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of
collection of information. You understand that your access to these products/services may be affected in
the event permission is not provided to us.
Sharing- We may share your personal data internally within our group
entities, our other corporate entities,
and affiliates to provide you access to the services and products offered by
them. These entities and affiliates
may market to you as a result of such sharing unless you explicitly opt-out. We
may disclose personal data to third
parties such as sellers, business partners, third party service providers including logistics partners, prepaid
payment instrument issuers, third-party reward programs and other payment opted by you. These disclosure may
be required for us to provide you access to our services and products offered to you, to comply with
our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities,
to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We may
disclose personal and sensitive personal data to government agencies or other authorised law
enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably
necessary to respond to subpoenas, court orders, or other legal
process.
We may disclose personal data to law enforcement offices, third party rights
owners, or others in the good faith
belief that such disclosure is reasonably necessary to: enforce our Terms of
Use or Privacy Policy; respond to
claims that an advertisement, posting or other content violates the rights of a
third party; or protect the rights,
property or personal safety of our users or the general public.
Security Precautions- To protect your personal data from unauthorised access or disclosure,
loss or misuse we adopt reasonable
security practices and procedures. Once your information is in our possession or whenever you access your
account information, we adhere to our security guidelines to protect it against unauthorised access and
offer the use of a secure server. However, the transmission of information is not completely secure for
reasons beyond our control. By using the Platform, the users accept the security implications of data
transmission over the internet and the World Wide Web which cannot always be guaranteed as completely
secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are
responsible for ensuring the protection of login and password records for their account.
Data Deletion and
Retention- You have an option to delete your
account by visiting your profile and settings
on our Platform , this action would result in you losing all information
related to your account. You may also
write to us at the contact information provided below to assist you with these
requests. We may in event of any
pending grievance, claims, pending shipments or any other services we may
refuse or delay deletion of the
account. Once the account is deleted, you will lose access to the account. We retain your personal data information for
a period no longer than is required for the purpose for which it was collected or as required under any
applicable law. However, we may retain data related to you if we believe it may be necessary to prevent
fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised
form for analytical and research purposes.
Your Rights- You may access, rectify, and update your personal data directly
through the functionalities provided
on the Platform.
Consent- By visiting our Platform or by providing your information, you
consent to the collection, use, storage,
disclosure and otherwise processing of your information on the Platform in
accordance with this Privacy
Policy. If you disclose to us any personal data relating to other people, you
represent that you have the authority
to do so and permit us to use the information in accordance with this Privacy
Policy. You, while providing your
personal data over the Platform or any partner platforms or establishments, consent to us (including our other
corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and
other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in
this Privacy Policy. You have an option to
withdraw your consent that you have already provided by writing to the
Grievance Officer at the contact
information provided below. Please mention “Withdrawal of consent for
processing personal data” in your
subject line of your communication. We may verify such requests before acting
on our request. However, please note
that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this
Privacy Policy, and applicable laws. In the event you withdraw consent given to us under this Privacy
Policy, we reserve the right to restrict or deny the provision of our services for which we consider such
information to be necessary.
Changes to this Privacy
Policy- Please check our Privacy Policy
periodically for changes. We may update
this Privacy Policy to reflect changes to our information practices. We may
alert / notify you about the
significant changes to the Privacy Policy, in the manner as may be required
under applicable laws.